Reference

Your Privacy Policy in Plain English

Your account details, your bKash, Nagad and Rocket wallet records and the device data that reaches us are handled under one written policy you can read before you register.

Fields we holdWhy we keep themCookie choicesRequesting changes
ba999c Your Privacy Policy in Plain English
REACHING OUR DESK

Reaching Us About Your Data

Privacy requests run through one route so nothing gets lost between teams. Sign in, open the help panel inside your account and send the request; your account ID and registered wallet number are attached to it, which saves a round of back-and-forth. If you cannot sign in, write to our support address from the email or mobile number on the record and quote a bKash, Nagad or Rocket transaction reference so we can match you quickly. Either way you get a written reply you can keep.

Team online

In-account help panel

Signed in? Open the help panel, choose the privacy request type and send it. Your account ID and registered wallet number travel with the message, so we can act without a second round of questions.

Support email

Locked out? Write from the email or mobile number on the account and quote a bKash, Nagad or Rocket reference. We match the message to your record before answering.

Wallet number change

Changing the number tied to your account is a privacy step too, so we verify the old and new wallet before any switch. The change then shows in your account history.

HOW WE HANDLE DATA

How ba999c Handles Your Data

Most of what we hold exists to keep your wallet and your login safe. Passwords are stored hashed, an OTP lands on your registered mobile whenever you sign in from a new device, and the account screen lets you close every open session at once. Cookies do less than people assume: they keep you signed in, remember the game filter you last used and show us which lobby pages load slowly. Retention follows the reason for keeping a record, not a fixed clock, and the policy lists each category.

Fields we hold

Your name, mobile number, the wallet number you sign up with, device and browser details, and your gameplay records. Each field has a reason listed in the policy next to it.

Cookies and sessions

Cookies keep you signed in, remember the game filter you last used and show us which lobby pages load slowly. Clearing them in your browser signs you out and resets those choices.

Login security

Passwords are stored hashed, never in plain text. An OTP goes to your registered mobile whenever you sign in from a new device, and the account screen lets you end every open session at once.

Record retention

Wallet and gameplay records stay after a request to close, because accounting and anti-fraud checks need them. The policy lists the categories, and you can ask which one applies to a specific record.

Privacy Policy Questions We Get Asked

These are the points that come up most on chat, usually before someone opens an account or right after a wallet change. Short answers sit below, and the full document is the one you agree to at sign-up. If your case is not covered, send it through the help panel and we will point you to the exact clause.

Your name, mobile number, the date of birth you enter at sign-up, the bKash, Nagad or Rocket number you register, device and browser details, and a record of the tables and slot rooms you open.

Yes. Send the request from inside your account through the help panel and we reply in writing with a summary of the fields on file. We may verify identity first.

No. Payment processors and identity checks see only the fields their check needs, and they work under contract with us. Lists built from your details are not sold to anyone.

Write through the help panel and tell us which field is wrong. Name and wallet number changes need the old and new details verified before we edit the record.

Some of them, yes, for as long as accounting and anti-fraud rules require. The policy names each category, and support can tell you which records still apply to you.

Switch off marketing in your account settings, or send a request through the help panel. Transaction messages about your wallet keep coming, because those are part of running the account.
Reference

Privacy Policy

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